By Gerald Antonette, Larry C. Giunipero and Chris Sawchuk
| Same as hard cover but in PDF format. Requires use of Acrobat Reader. Sent via email. | ||
| Executive overview (5 pages) and Book Summary (40 Pages) in PDF format. Sent via email. | ||
| Over 150 transparencies that outline the book. Similar to transparencies narrated on CDs. File in Power Point format. Sent via email. | ||